Refund & Return Policy

Last Updated: May 17, 2026
Brand: AuvaNoir

At AuvaNoir, we value quality, precision, and customer satisfaction. If you are not satisfied with your purchase, you may request a return under the conditions below.

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1. Return Eligibility

To be eligible for a return:

• Return request must be made within 3 days of delivery
• Item must be unused, unworn, and in original condition
• Original packaging, tags, and accessories must be included
• Proof of purchase is required

Any item that does not meet these conditions may not be accepted.

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2. Return Shipping

• Return shipping costs are the responsibility of the customer
• We do not provide prepaid return labels unless the item is defective or incorrect
• We recommend using a trackable shipping service for safe return delivery

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3. Inspection Process

Once we receive your returned parcel:

• Our team will carefully inspect the item
• We will verify its condition and eligibility
• After inspection, we will determine approval for refund, replacement, or rejection

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4. Refund Process

If your return is approved:

• Refunds will be processed to your original payment method
• Processing time is typically 5–10 business days after approval
• You will receive a confirmation email once the refund is issued

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5. Non-Returnable Situations

We reserve the right to reject returns if:

• The item is used, damaged, or altered
• Original packaging is missing
• Return request is made after the 3-day window
• The item is returned without approval

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6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• We will review the issue and provide a suitable solution (replacement or refund)

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7. Contact Us

For any return or refund questions:

Email: auvanoir@gmail.com

Whatsapp: +92 3321663999